Privacy Policy

This Privacy Policy explains how Lala's Sweets ("we," "us," or "our"), a homemade bakery based in Wahiawa, Oahu, Hawaii, collects, uses, and protects information when you visit this website, send us an inquiry, or place an order. By using this site, you agree to the practices described below.

When you submit our inquiry form, we collect the information you provide, which may include your name, email address, phone number, the type of inquiry, the products you're interested in, the date you need your order, and any message you send us.

If you contact us by phone, text, email, or Instagram, we receive the information you choose to share through that channel.

We may also collect basic technical information automatically when you visit the site, such as your browser type, device type, and pages viewed. See our Cookie Policy for details.

We use your information to respond to your inquiries, prepare quotes, fulfill and coordinate your orders, catering, and pop-up bookings, and follow up about your order. We do not use your information for any purpose unrelated to operating and improving our bakery and this website.

Inquiry form submissions are delivered to our email inbox through a third-party form-processing service (Web3Forms). That service processes your submission only to deliver it to us, under its own privacy policy.

We do not sell or rent your personal information. We may share it with service providers who help us run our business — such as our website hosting, form delivery, email, or payment providers — solely to provide our services to you. We may also disclose information if required to do so by law.

If you interact with us on Instagram (@Lalassweets.hi) or other third-party platforms, your use of those platforms is governed by their own privacy policies, not this one.

We keep inquiry and order information only as long as needed to serve you and maintain reasonable business records. We take reasonable steps to protect the information you share with us, but no method of transmission or storage over the internet is completely secure.

You can request access to, correction of, or deletion of the personal information you've shared with us at any time by emailing lorelaisamson@gmail.com. We will respond to reasonable requests as promptly as we can.

This website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new effective date.

If you have any questions about this Privacy Policy, contact us at lorelaisamson@gmail.com or (808) 375-8713.